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Wincleo Privacy Policy
This policy explains what personal data Wincleo collects, how we use it and how we keep it safe. It applies to the website, the mobile site and all contact with our support team.
1. Types of Data We Collect
Personal Data
Information you give us: email address, name, date of birth, address and copies of identity documents for verification.
Technical Data
Information collected automatically: IP address, device type, operating system, browser and the pages you visit.
Transactional Data
Records of deposits, withdrawals, bets, bonuses and balance changes.
2. How We Use Your Information
- To open and manage your account
- To process deposits and withdrawals
- To check your identity and age
- To prevent fraud and money laundering
- To apply bonuses and responsible gambling tools
- To send service messages and, with your consent, promotions
3. Data Protection
All connections to Wincleo use SSL encryption. Passwords are stored in encrypted form, and only staff who need personal data for their work can access it.
4. Cookies and Tracking
Essential cookies keep you logged in and remember your settings. Analytics cookies help us improve the site. You can block non-essential cookies in your browser at any time.
5. Your Rights
- Access the data we hold about you
- Correct anything that's wrong
- Ask us to delete your data where the law allows
- Limit how we use it
- Receive a copy in a common format
- Withdraw consent to marketing at any time
6. Access, Correction and Deletion
Send requests through the support page. We'll confirm your identity first. Some data, such as transaction records, has to be kept for a set time by law even after an account is closed.
7. Sharing With Third Parties
We share data only with payment providers, verification services, game providers and the licensing authority, and only as much as each one needs. We never sell personal data.
8. Updates to This Policy
We may update this policy from time to time. The latest version is always on this page.